Return & Refund Policy

At Loparna Software, we strive to ensure your satisfaction with our products and services. This policy outlines our approach to returns and refunds for both our software solutions and any physical products we may offer.

Software Products and Services

• We offer a 30-day money-back guarantee for most of our software products and services.
• If you're not satisfied with your purchase, you can request a full refund within 30 days of the purchase date.
• For subscription-based services, you can cancel at any time, but refunds are only issued for the first 30 days of the initial subscription.
• Custom software development projects are not eligible for refunds once development has begun, as outlined in the project contract.

Physical Products

• Physical products (e.g., hardware dongles) can be returned within 14 days of receipt.
• Products must be in their original, unopened packaging to be eligible for a full refund.
• Shipping costs for returns are the responsibility of the customer unless the product is defective.
• Refunds for physical products will be processed within 5-10 business days of receiving the returned item.

How to Request a Refund

1. Contact our customer support team at support@loparna.com or call us at +1 (800) 123-4567.
2. Provide your order number and the reason for your refund request.
3. Our team will review your request and guide you through the next steps.
4. For physical products, you'll receive instructions on how to return the item. For software, we may attempt to resolve any issues before processing the refund.

Exceptions

Some products or services may have specific refund terms that differ from this general policy. These exceptions will be clearly stated in the product description or terms of service.

We reserve the right to refuse refunds or returns if we suspect fraud or misuse of our refund policy.